Last updated 26 October 2026.
We want every order to delight you. If something goes wrong, here's what happens.
If an order fails
If we can't complete a creation, for example our checks can't produce pictures that look like your baby, the purchase is returned to your account automatically and you can try again at no cost. If you'd rather have your money back, request a refund and we'll refund it in full.
If you're not happy with the result
Photo packs include a free redo of any picture from your creation page. If a delivered order is still clearly wrong (it doesn't look like your baby, or something is visibly broken), request a refund within 7 days of delivery and we'll remake it or refund it, whichever you prefer.
Cancellations
We start making an order as soon as payment completes, so it can't be cancelled after that. Songs and AI-written stories wait for you to approve the words first: if you don't want to continue at that point, request a refund and we'll refund it in full.
Charged twice or payment problems
If you were charged more than once, or paid but no order appeared, request a refund with the details. Duplicate charges are always refunded in full.
When refunds aren't available
Because each creation is personalised and made on request, we don't offer refunds for a change of mind after delivery, or where the result matches what the pack describes and the photos you supplied.
How refunds are paid
Approved refunds go back to your original payment method through Razorpay. We start them within 2 working days of approval; your bank usually credits them within 5 to 7 working days.